I flew back to the US two days ago. Although it’s only been a year since my last visit, it seems like longer. As I disembarked from the plane, I did my best to see everything the way a Japanese person might, to notice all the differences.
The biggest one was how casual and unpolished the customer service seemed. I do think that Japan has the best customer service in the world, and staff are always dressed to impress and greet you in a formal and professional manner. So it was a bit jarring to get off the plane and be bellowed at as if we were cattle. “This way! No cell phones! Keep moving!” Amusingly, an airport volunteer came through with a survey about the airport’s level of customer service. I couldn’t help swelling with pride when I was able to translate her instructions to a nearby Japanese family.
I made it to customs and the customs officer asked me, “Where’d you go? What’d you do?” How many ways I could have answered that question. “I taught English in Japan,” I answered simply.
Moving on through airport security I watched the airport staff’s mounting frustration as people failed to follow directions. “Shoes OFF! Take all electronics OUT of your bags PLEASE!” There are no signs or written instructions, I thought. How are people supposed to know what to do? Especially if they don’t speak English as a first language. “Stack the trays before you leave,” one particularly frustrated employee grumbled at some Japanese visitors, who, uncomprehending, simply walked off. “Or just leave,” he muttered sarcastically. I sighed and considered making a suggestion about providing signs with clear instructions to the airport volunteer, but didn’t see her.
I went into the bathroom to freshen up and noticed that it wasn’t particularly clean. The bathroom stalls didn’t reach to the floor and none of the toilets or sinks were automatic. For me, it was no big deal, but I imagined what kind of an impression this would leave on a newly arrived visitor. Feeling better after I’d washed my face, put on make-up, and brushed my hair and teeth, I ventured back out into the terminal.
My first stop was at Peet’s coffee for a decent cup of joe. The sizes, I felt, were huge and I ordered a small. But it was so delicious. I sat with my coffee and people-watched. There was a wider variety of people in my little corner of airport than I’d ever seen anywhere in Japan. The diversity was nice. Nobody stared at me. I felt normal. I felt human. It was weird to be able to understand everyone’s conversations without any effort. Almost overwhelming, actually. But everyone seemed so relaxed and at ease. People smiled and laughed, and it wasn’t so oppressively quiet as it sometimes seems in Japan. And the couple in front of me actually kissed on the lips! Shocking. You would never see that in public in Japan.
I continued to notice these kinds of differences on my way home. In another shop, I saw a vacationing family just wearing their swimming suits. The women’s were particularly revealing and I realized how strange that would seem to a foreign visitor from a more conservative culture. In fact, everyone’s clothing seemed very casual compared with the suits and uniforms I was used to seeing. Not only clothing, but also attitudes, as I already mentioned. We had dinner at a fairly nice Italian restaurant, but the server joked and made small talk with us all evening. I simply wasn’t used to this after all of Japan’s formalities.
The inn I was staying at was run by a latino family and I watched with appreciation as my receptionist switched flawlessly between Spanish and English. A convenience store I stopped at was being staffed by a guy from India. When my parents explained that I had been teaching English in Japan (something they embarrassingly never failed to mention, no matter where we went) he asked me”How did you like it?”. “There were some things I liked and some things I didn’t like,” I answered honestly. “Yes, that’s true everywhere,” he said. “I know exactly how you felt.” I’m sure you do, I thought. He said he missed his home and I told him to hang in there.
And this is one of the most valuable things I have gained from my time abroad, an appreciation for the foreigner. We live in xenophobic times where many people believe that culture should be “pure” and that we have to keep outsiders from taking our piece of the economic pie. And yet, whatever you believe about culture or immigration or economics or anything like that, I think it doesn’t cost us much to be kind to the stranger in our midst. “‘When a stranger resides with you in your land, you shall not do him wrong. The stranger who resides with you shall be to you as the native among you, and you shall love him as yourself.” Leviticus 19:33-34.